Taylor King is committed to high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact us straight away. We have a procedure in place which details how we handle complaints which is available on request.

If you are not satisfied with our handling of your complaint you can ask the Legal Ombudsman to consider the complaint. You can telephone the Ombudsman on 0300 555 0333 or visit www.legalombudsman.org.uk for more information. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint.

Your right to complain includes complaints about a bill. In addition to making a complaint as above, you can also apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974.